I was at the Department of Traffic to help my brother make a payment for his expired meter citation. The line was long to the door and there was only one window open while the other 3 were closed. The man at the cashier window was asking like a million questions about his ticket. The customers in line were getting pretty restless and many of them started blurting out comments like "why are the other f***ing windows closed?" "you've got to be f***ing me!" When the man at the window was done with his questions and transactions, the cashier pulled out her 'CLOSED' sign. She looked at us and gave us a "Yeah, gotta a problem?" look. She went to the copier and made some copies. There were some other employees chatting in the back. They would glance at the line occasionally. A few minutes later, the cashier reopened her window. A few more minutes later, another window was opened. I was probably in line for 20 minutes and I was third in line! When it was my turn, I asked the cashier for the manager's name. He pointed to the wall and so I turned around and saw the picture of the director. I overheard a customer venting to the other cashier about the wait and demanded to know why there were only 1 window opened earlier. I was done with my transaction and walked away so I didn't hear the cashier's response. I told my friends out with me that day what happened and they said to save myself copy toner and paper if I wanted to write in a complaint letter because government agencies are notoriously known for 1) stuck up employees and 2) zero customer service. I know and I agree. One of my friends said she used to write lengthy complaint letters and nothing happened. Hmmmm....how about a letter to the director and let him know that the mayor and district supervisors will also get a copy of the complaint?